Last Revised: September 5, 2024
GuruAI, Inc. operates Xpertloop.
Your privacy is important to GuruAI, Inc. (“GuruAI”, “we”, “us”, or “our”). This GuruAI Privacy Policy (“Privacy Policy”) describes how GuruAI may collect, use, store, disclose, process, and transfer your personal information, through your access to or use of GuruAI products and services, including those at https://xpertloop.ai and its subdomains, any website of ours that links to this Privacy Policy, related websites, mobile software applications, and other offerings (collectively the “Services”). This Privacy Policy and the Services are intended for a U.S. audience only. By using these Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. GuruAI may change this Privacy Policy from time to time by posting changes at https://xpertloop.ai/privacy-policy. Your continued use of the Services following the posting of such changes will be deemed your acceptance of those changes.
GuruAI encourages you to read this Privacy Policy in its entirety.
Privacy Policy Applicability
This Privacy Policy applies when you access or use the Services or share information with GuruAI. GuruAI may update this Privacy Policy at any time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If you do not agree to this Privacy Policy for any reason, please do not access or use the Services or share your information with us. Please note that this Privacy Policy applies only to the Services and not to any other third-party website linked to or from it, or any third-party website in which GuruAI’s content or functionality is embedded. We do not control the privacy policies or practices of others. This Privacy Policy and the Services are intended for a U.S. audience only.
Information We Collect from You
In general, we receive and collect all information you provide via the Services, including through website input fields (including advertisements), phone, email (including email campaigns), web chat, or other such ways. This includes personal information that can identify or relates to you, including, but not limited to:
Profile or Contact Data
Examples of Personal Information We Collect May Include:
First and last name
Postal address
Telephone number
Email address
Categories of Sources from which such Personal Information is Collected
You
Other independent third-party sources
Categories of Third Parties or Services Providers with whom we share such Personal Information
Service providers
Third-party vendors
Partners you authorize, access, or authenticate
Demographic Data
Examples of Personal Information We Collect May Include:
Zip code
Categories of Sources from which such Personal Information is Collected
You
Other independent third-party sources
Categories of Third Parties or Services Providers with whom we share such Personal Information
Service providers
Third-party vendors
Partners you authorize, access, or authenticate
Commercial Data
Examples of Personal Information We Collect May Include:
Records of products or services sold, used, or purchased
Other purchasing histories or tendencies
Categories of Sources from which such Personal Information is Collected
You
Categories of Third Parties or Services Providers with whom we share such Personal Information
Service providers
Third-party vendors
Partners you authorize, access, or authenticate
Professional or Employment-Related Data
Examples of Personal Information We Collect May Include:
Employer
Job title
Job history
Categories of Sources from which such Personal Information is Collected
You
Other independent third-party sources
Categories of Third Parties or Services Providers with whom we share such Personal Information
Service providers
Third-party vendors
Partners you authorize, access, or authenticate
Financial and Payment Data
Examples of Personal Information We Collect May Include:
Payment card type
Last 4 digits of payment card and expiration date
Billing address
Categories of Sources from which such Personal Information is Collected
You
Categories of Third Parties or Services Providers with whom we share such Personal Information
Service providers
Third-party vendors
Partners you authorize, access, or authenticate
Other Identifying Information that You Voluntarily Decide to Provide
Examples of Personal Information We Collect May Include:
Identifying information in emails, texts, letters, or other communications you send us
Categories of Sources from which such Personal Information is Collected
You
Categories of Third Parties or Services Providers with whom we share such Personal Information
Service providers
Third-party vendors
Partners you authorize, access, or authenticate
You have the choice of what information to share and the Services you want to engage. You can choose not to provide information to us, but in general, some information about you is required in order for you to access certain functionalities of the Services.
We also may periodically obtain information about you from affiliated entities, partners and other independent third-party sources and will add it to our database of information, including any information that you provide to third parties that are associated or whose products and/or services are integrated with the Services. For one example, we may receive information about you from third-party service providers to update your contact information.
We may use heat mapping, log files, web beacons, device identifiers, advertising identifiers, session replay technologies, and similar tracking technologies, including those from third-party service providers, to automatically collect your preferences, performance data, and information about your web usage when you visit the Services. For example, we may collect information about your online activity, such as pages you viewed and interactions with our webpages. This may include collecting information about the device you are using or your device settings. By collecting and using this information, we may operate and personalize the Services for you, including to provide more relevant ads and search results. For more information on how we use cookies, please see the “Cookies” section below.
The Services are not designed to recognize or respond to “do not track” signals received from browsers. You can control the information collected by such tracking technologies or be alerted when cookies are sent by adjusting the settings on your Internet browser or devices, but such adjustments may affect or disable certain functionality of the Services. You can learn more about targeted ads and your ability to opt out of receiving interest-based ads at optout.aboutads.info and www.networkadvertising.org/choices.
Sensitive Information. GuruAI does not collect any sensitive personal information through our Services. Sensitive personal information, as defined by applicable data protection laws, includes information relating to your race, ethnicity, religious beliefs, moral beliefs, philosophical beliefs, sex life, sexual orientation, gender identity, political opinions, trade union membership, medical information (including mental health), genetic data, biometric data, or financial information (such as account numbers). We also do not collect any information about criminal convictions or offenses.
Cookies. We may use various technologies, including “cookies” and other tools. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies help provide additional functionality to our Services and help us analyze the usage accurately. For more information about cookies and how to disable cookies, visit https://www.allaboutcookies.org.
How We Use Your Information
We process your personal information with your consent or as needed to provide you the Services. We may also use your personal information to comply with legal obligations, operate our business, protect the vital interests of you, our customers, or the public, or for other legitimate interests of GuruAI as described in this Privacy Policy.
More specifically, we may use your personal information to:
Optimize and improve the Services. We continually try to improve the Services based on the information and feedback we receive from you and our other users, including by optimizing the content on or functionalities of the Services.
Improve customer service. Your information helps us to more effectively develop the Services and respond to your support needs.
Carry out other legitimate business interests. We may use the information you provide to carry out other legitimate business purposes, as well as other lawful purposes.
We may use any aggregated information (as described below) for any purpose.
How We Share Your Information
We share your information with our partners, service providers, contractors, agents, and third-party vendors as needed to fulfill Services. Please note that our partners may contact you as necessary to obtain additional information about you, facilitate any use of the Services, or respond to a request you submit.
Third-party vendors who provide products, services or functions on our behalf may include business analytics companies, customer service vendors, communications service vendors, marketing vendors, and security vendors. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of the Services or provide online advertising tailored to your interests. Third-party vendors have access to and may collect personal information only as needed to perform their functions, may only use personal information consistent with this Privacy Policy and other appropriate confidentiality and security measures, and are not permitted to share or use the information for any other purpose.
We also may share your information:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, interests, or safety of our company or the Services, our customers, or others; or in connection with our Terms of Use and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, we will attempt to notify you through updates to this Privacy Policy when your personal information will be shared with third parties.
Personal Information You Post in Public Areas. When you post a message in a GuruAI review or customer feedback, the information you post may be accessible to other users of the Services and the public. If you post personal information anywhere on the Services that is accessible to other users or the public, you are advised that such personal information can be read, collected, used, or disseminated by others and could be used to send you unsolicited information or for other purposes. Accordingly, you assume full risk and responsibility for posting such information and agree that GuruAI is not responsible in any way for personal information you choose to post in these public areas.
Aggregated Information. We may publish, share, distribute, or disclose personal information that has been aggregated with information from other users or otherwise de-identified data in a manner that does not allow third parties, including GuruAI partners, sponsors, and advisers, to de-aggregate the data and identify it as originating from you. Such information may help GuruAI identify and analyze training, demographic, and psychographic trends and information, and report to third parties how many people saw, visited, or clicked on certain content, areas of the Services, ads, or other materials. We may also use such data for research purposes and optimizing the Services’ functionality.
Generative AI. The Services may include or use third-party products that provide certain generative AI functionalities (“Generative AI Products”). Currently, the Services uses OpenAI’s GPT models hosted on Microsoft Azure. You acknowledge that different terms of use and privacy policies may apply to such Generative AI Products, including OpenAI’s GPT model. GuruAI will not share your personal information with a third party owned Generative AI Product and the personal information you provide to GuruAI will never be used to train such a Generative AI Product.
How We Store and Secure Your Information
Personal information collected by GuruAI may be stored and processed in your region, in the United States, and in any other country where GuruAI or its affiliates, subsidiaries, or service providers operate facilities. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
GuruAI takes technological and organizational measures to protect your personal information against loss, theft, and unauthorized access, use, disclosure, or modification. For example:
we transmit data over secured communication channels using SSL Login credentials,
all personal information is stored by trusted third party providers (e.g., Amazon Web Services (“AWS”)),
all systems used to provide the Services are password protected,
all Services usage is restricted on a per-user basis on the principle of least privilege, and
all data is encrypted during transfer.
We rely on AWS’ security programs to protect personal information while stored in their respective controlled facilities. For more information on AWS’ security practices and processes, please see https://aws.amazon.com/security/.
GuruAI complies with applicable U.S. data protection laws, including applicable security breach notification requirements.
Data Retention
GuruAI will retain your information as long as necessary for the purposes outlined in this Privacy Policy, in a manner consistent with our data retention policy discussed below, and for a commercially reasonable time thereafter for backup, archival, fraud prevention or detection or audit purposes. GuruAI will retain your personal information consistent with the original purpose of collection or as long as necessary to comply with our legal obligations; maintain accurate accounting, financial and other operational records; resolve disputes; and enforce our agreements. We will never retain your information for a period longer than permitted by law.
We determine the appropriate retention period for personal information on the basis of the amount, nature, and sensitivity of the personal information being processed; the potential risk of harm from unauthorized use or disclosure of the personal information; whether we can achieve the purposes of the processing through other means; and on the basis of applicable legal requirements.
After expiration of the applicable retention periods, your personal information will be deleted.
Accessing and Updating Your Information
To the extent provided by the law of your jurisdiction, you may:
Have the right to access certain personal information we maintain about you and request details about how we process it;
Request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes;
Request that we update or correct inaccuracies regarding your personal information;
Object to our use of your personal information;
Ask us to block or delete your personal information from our database;
Request to download the information you have shared on the Services; and
Confirm whether GuruAI stores your data in the United States.
You may make these requests and any other inquiries about this Privacy Policy by emailing privacy@xpertloop.ai Any such requests are subject to the protection of other individuals’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.
Additional Privacy Information
Data Transfer. Our databases are currently located in the United States. GuruAI makes no claim that its Services are appropriate or lawful for use or access outside the United States. The Services are currently intended for a U.S. audience only. If you access the Services from outside the United States, you are consenting to the transfer of your personal information from your location to the United States. You are solely responsible for complying with all local laws, rules and regulations regarding online conduct and access to the Services. By sending us your information, you further consent to its storage within the United States.
Collection of Data from Children. The Services are not directed to children, and you may not use the Services or provide any personal information to GuruAI if you are under the age of 18 (or the lowest age permitted by applicable law) without the consent of a parent or legal guardian.
California Resident Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please e-mail us or write to us at the addresses below.
Contact Us. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@xpertloop.ai or by mail at:
Xpertloop c/o GuruAI Inc.
Attn: Privacy
6500 River Place, Bldg 7, Suite 250
Austin, TX 78730